General Terms and Conditions of Contract

In compliance with Article 97 of Law 3/2014, of March 27, which amends the revised text of the General Law for the Defense of Consumers and Users and other complementary laws, approved by Royal Legislative Decree 1/2007, of November 16, CITOGEN S.L.U. informs you that this document establishes the Terms by which the use of this website is governed. Please read these Terms, our Cookie Policy, our Privacy Policy, and our Legal Notice. If you have any questions related to the Terms or Data Protection Policies, you can contact us through our contact channels. The contract may be formalized, at your choice, in any of the languages in which the Terms are available on this website. These General Terms of Use and Contracting were originally drafted in Spanish.

1.- Purpose

The purpose of these general contracting conditions is to regulate the relationship that arises between CITOGEN S.L.U., acting as the seller, and you, acting as the buyer, for the sale of articles/services through this website.

2. Privacy/Personal Data Protection

CITOGEN S.L.U. complies with the current regulations on personal data protection, specifically with the provisions of Organic Law 3/2018, of December 5, on the Protection of Personal Data and Guarantee of Digital Rights, and the General Data Protection Regulation (Regulation (EU) 2016/679). If you want more information about what personal data processing we will perform on your data on our website and how we use it, you can access the website’s privacy policy. Likewise, CITOGEN S.L.U., as a provider of information society services, informs you that it complies with the provisions of Law 34/2002 of July 11, on Information Society Services and Electronic Commerce.

3. Minors

The contents of the Website are directed to adults. CITOGEN S.L.U. does not intend to obtain data from minors. When CITOGEN S.L.U. becomes aware that it has personal data of a minor in its file, it will immediately proceed to cancel such data.

4. User Obligations

The user must respect the terms and conditions set forth by the website at all times. The user will use the website diligently and assume any liability that may arise from breaching the terms and conditions of the website. The user may not use the website to transmit, store, disclose, promote, or distribute data or content that contains viruses or any other computer code, files, or programs designed to interrupt, destroy, or impair the operation of any computer or telecommunications program or equipment.

5. Services Offered

The website provides information to its users about the characteristics of the products marketed by CITOGEN S.L.U.. Likewise, the Website offers other services such as online product sales and payment via a secure server. The recipients of the Website services are users interested in products marketed by CITOGEN S.L.U..

6. Industrial and Intellectual Property

CITOGEN S.L.U. itself or as assignee, is the owner of all intellectual and industrial property rights of its website, as well as the elements contained therein (by way of example, images, sound, audio, video, software, or texts; trademarks or logos, color combinations, structure and design, selection of materials used, computer programs necessary for its operation, access and use, etc.), owned by CITOGEN S.L.U. or its licensors. Pursuant to the provisions of Articles 8 and 32.1, second paragraph, of the Intellectual Property Law, the reproduction, distribution, and public communication, including its mode of making available, of all or part of the contents of this website, for commercial purposes, in any medium and by any technical means, without the authorization of CITOGEN S.L.U., are expressly prohibited. All rights reserved. The USER undertakes to respect the Intellectual and Industrial Property rights owned by CITOGEN S.L.U.. You can view the elements of the portal and even print, copy, and store them on your computer’s hard drive or any other physical medium, provided it is, solely and exclusively, for your personal and private use. The USER must refrain from deleting, altering, evading, or manipulating any protection device or security system that was installed on the pages of CITOGEN S.L.U.

7. How to Place an Order

To place an order, you must follow the online purchase procedure and click on “Place Order”. You will then receive an email acknowledging receipt of your order (the “Order Confirmation”). Once the product leaves our facilities, you will be informed by email that it is being shipped (the “Shipping Confirmation”).

8. Prices

The prices published for each product are those indicated on the website on the date of the order and are valid except for typographical errors or end of the promotion. The published prices are expressed in Euros and include VAT and are valid for orders placed within Spain. CITOGEN S.L.U. reserves the right to modify products, promotions, commercial conditions, and prices at any time without prior notice to the customer. In any case, the offers will be duly marked and identified as such, indicating the previous price and the offer price. At CITOGEN S.L.U. there is no mandatory minimum purchase.

9. Payment Methods

Products will be paid in advance by credit/debit card.

  • Credit/Debit Card. Payment is accepted via VISA and MasterCard cards and is made at the time of purchase, this method is convenient and secure. uses a secure server, where all transmission of personal data is encrypted via the Secure Sockets Layer (SSL) protocol through the network; also, all banking data related to your card are requested on the 4B payment gateway of Banco Sabadell, and does not have access to your card’s confidential data at any time.

10. Delivery Times and Methods

You will be informed by email of the estimated delivery time. We commit to sending the products as soon as possible.

11. Warranty

Customers will benefit from the warranty given by the different manufacturers of each item. In the event that the item does not come with this document, it will be sufficient to keep the purchase invoice, in accordance with Law 3/2014, of March 27, which amends the revised text of the General Law for the Defense of Consumers and Users and other complementary laws, approved by Royal Legislative Decree 1/2007, of November 16. Defects due to improper use or handling of the product, or wear caused by normal use of the same, are not included in this warranty.

12. Product Returns and Exchanges

With our after-sales service, we try to offer quick and effective assistance to our customers to solve any problem with our items or shipments. If you notice any damage at the time of delivery, please contact us immediately by email at After two (2) business days from the receipt of the product, no claims related to transport will be accepted. will cover the transport costs incurred for the return due to manufacturing defects of the product. If you want to make a return, notify us by email and make sure you have the original packaging; in the case of software or books, they must be properly sealed and packaged. The transport costs will be borne by the customer unless exceptions are duly authorized by A return period of 7 days is established from the delivery of the product to the customer, according to Law 47/2002, of December 19, on Retail Trade Regulation. The return of a product made to the customer’s specifications will not be accepted.

13. Right of Withdrawal

The User is entitled to withdraw from the purchase made through the Website, being able to return the product if not satisfied, within a maximum period of fourteen (14) calendar days from the date the product was received. It is also stated that there will be no right of withdrawal regarding the provision of services when the execution of the same has already begun. The refund will be made within 14 calendar days from the date on which the decision to withdraw from the contract has been effectively and unequivocally communicated, provided that the goods or products subject to withdrawal have been received. The right of withdrawal will be carried out by sending to CITOGEN S.L.U. via email at the intention to exercise this right. Upon receipt of the communication, CITOGEN S.L.U. will inform the customer of the steps and measures to consider to exercise the right of withdrawal.

14. Right of Exclusion

CITOGEN S.L.U. reserves the right to deny or withdraw access to the portal and/or the services offered without prior notice, at its own or a third party’s request, to those users who violate the Portal’s Terms of Use. CITOGEN S.L.U. will pursue the breach of the Portal’s Terms of Use, as well as any improper use of its portal, exercising all civil and criminal actions that may correspond by law.

15. Modifications and Links

CITOGEN S.L.U. reserves the right to make, without prior notice, any modifications it deems appropriate on its website, being able to change, delete, or add both the contents and services it provides and the way they are presented or located, as well as the General Contracting Conditions established here. CITOGEN S.L.U. is not responsible for the misuse of the contents of its website, this being the sole responsibility of the person accessing or using them. In the event that links or hyperlinks to other Internet sites are available on, CITOGEN S.L.U. as the creator of the website will not exercise any control over such sites and contents. In no case will CITOGEN S.L.U. as the creator of the website assume any responsibility for the contents of any link belonging to a third-party website, nor will it guarantee the technical availability, quality, reliability, accuracy, comprehensiveness, veracity, validity, and constitutionality of any material or information contained in any such hyperlinks or other Internet sites. Likewise, the inclusion of these external connections will not imply any type of association, merger, or participation with the connected entities.

16. Applicable Law and Jurisdiction

The terms of use of the Website contained in this Legal Notice, as well as the relationships between the user and CITOGEN S.L.U., will be governed and interpreted in accordance with Spanish laws. For the resolution of any conflict that may arise, the user and CITOGEN S.L.U. expressly submit to the jurisdiction and competence of the courts and tribunals of the city of ZARAGOZA, expressly waiving any other jurisdiction that may correspond to them.